Terms of Service

CVaL provides software tools that help businesses publish booking pages, manage employees, accept appointments, and communicate with clients. CVaL is not the employer of business staff and is not the provider of the booked offline service.

Businesses remain responsible for the accuracy of their listings, pricing, staff information, availability, operating rules, and service delivery. Employees use the platform under the authority of the business that grants them access.

Clients use CVaL to discover businesses, request appointments, and receive booking-related updates. A booking created through CVaL forms an interaction between the client and the business, not a direct service contract with CVaL for the offline service itself.

You may not use CVaL to submit false identity information, scrape data, interfere with the availability of the service, upload unlawful content, distribute malware, or use the platform in a way that violates applicable law or third-party rights.

Businesses may not list services they are not permitted to provide, misrepresent prices or qualifications, or use the platform to harass, discriminate against, or deceive clients or workers.

Each user is responsible for maintaining the confidentiality of their login credentials and for activity performed through their account. Businesses are responsible for deciding which employees receive access and what internal instructions apply to that access.

You must promptly notify CVaL if you believe your account, employee invite, or other access credentials have been lost, stolen, or misused.

CVaL may display availability, pricing snapshots, loyalty discounts, and coupon information based on data configured by the business and platform rules in effect at the time of booking.

Unless CVaL explicitly acts as the merchant of record for a specific payment flow, the business remains responsible for the underlying service, fulfillment, refunds owed for that service, taxes, consumer disclosures, and handling disputes with clients about the offline service provided.

CVaL is responsible for the operation of the software platform itself, but does not guarantee that every appointment request will be completed, honored, or free from business-side errors.

Business subscriptions are governed by the plan, billing cycle, trial terms, and price in effect when the subscription is purchased or renewed. Platform features may differ by plan tier.

Paid plan changes and renewals are processed through a secure licensed payment provider. A subscription plan is activated or upgraded only after the payment is successfully authorized, verified, and confirmed; failed, canceled, expired, mismatched, or unconfirmed payments do not change the active subscription.

CVaL does not store full card numbers, CVV codes, or other sensitive card authentication data. We may store payment metadata such as order identifiers, payment status, amount, currency, confirmation time, and masked card details if the payment provider returns them.

If a trial expires or a paid subscription is not maintained, CVaL may limit or suspend access to platform features, public booking visibility, employee portal access, or other services connected to the inactive subscription.

Unless otherwise required by law or stated in a written offer, subscription fees are generally non-refundable once the paid subscription period begins. Promotional trials, credits, and coupons may be subject to separate conditions.

CVaL may suspend, restrict, or terminate access if we reasonably believe an account violates these terms, creates security or fraud risk, harms other users, exposes the platform to legal risk, or remains inactive after subscription expiration.

Businesses may stop using the platform at any time, but outstanding obligations, accrued charges, audit logs, and legally required data-retention duties may survive termination.

To the maximum extent allowed by law, CVaL is not liable for indirect, incidental, special, consequential, or punitive damages, or for losses arising from business-side service delivery, employee conduct, client no-shows, lost profits, or data submitted inaccurately by users.

CVaL total liability for claims arising out of the platform will generally be limited to the amount paid to CVaL by the claimant for the relevant subscription period preceding the event giving rise to the claim, unless non-excludable law provides otherwise.

These terms should be reviewed and finalized with counsel for the governing law, venue, and dispute-resolution approach that will apply at production launch.